The Addison of Pleasant Prairie

The Addison of Pleasant Prairie, recently rebranded as Primrose, has received a mix of reviews from residents and their families, revealing both commendable aspects and areas that require improvement. Many reviewers commend the facility for its cleanliness and the helpfulness of its staff. The welcoming atmosphere is often highlighted, with several mentioning the attentiveness and knowledge of caregivers toward residents. This sense of care is critical for families looking for suitable memory care options for their loved ones. Despite the positives, there are concerns regarding staffing levels. Some families noted times when staff appeared to be stretched thin, leading to delayed assistance for residents in need. Instances were mentioned where timely help could have been crucial, particularly if a resident fell or required immediate attention. While many praised the existing staff's nurturing approach, it was evident that understaffing remains a significant issue impacting overall care quality. New staff members reportedly struggled during transitions due to inadequate training—a concern raised by families who depended on competent caregiving in such settings. Food quality was another recurring theme among criticisms. Multiple reviews pointed out that meals did not meet dietary needs and often resembled cafeteria offerings rather than gourmet dining experiences suitable for seniors with specific health concerns like diabetes or heart conditions. One family's observations included unhealthy food options lacking fresh produce and balanced nutrition—which further fueled dissatisfaction regarding overall service value relative to the considerable monthly fees paid by residents. The facility’s management appears receptive to feedback; however, some family members expressed disappointment with how suggestions were addressed—or more accurately—dismissed in forums such as the "resident advisory committee." Concerns about transparency emerged frequently; while administrators seemed keen on informing residents about upcoming changes, they did not actively solicit input or act upon it meaningfully after acknowledging receipt. Transportation services also drew scrutiny from even seasoned visitors when family members discovered discrepancies in what had been promised versus actual availability. Publicized daily transport turned out to be limited to certain days under potentially crowded conditions requiring families to arrange additional transportation at their own cost. Moreover, safety issues involving wheelchair-bound residents were alarming enough that these incidents raised serious red flags about the operational procedures in place for transporting frail patients. In summary, while The Addison of Pleasant Prairie offers a clean and pleasant environment with friendly staff dedicated to providing thoughtful care—including engaging activities designed for adults—systemic issues such as staffing shortages and food quality continue to overshadow these strengths. Families express cautious satisfaction but remain vigilant regarding escalating costs against sustaining quality support and maintaining proper oversight over medical needs and expectations within an assisted living framework.