Brookdale Hearthstone Moses Lake

Brookdale Hearthstone Moses Lake has received a spectrum of reviews reflecting the experiences of residents and their families at this assisted care facility. While many aspects have drawn praise, some areas also warrant concern, providing a nuanced understanding of life within its walls. A prominent positive highlight is the friendliness and attentiveness of the staff. Many reviewers describe the staff as caring, welcoming, and always ready to assist residents and their families. One reviewer noted how well-organized and efficient the staff were during a recent move-in process for their friend; they felt compassion permeated the atmosphere. This sentiment extends to interactions during tours as well; one family commented on how helpful the personnel were in answering questions and making sure that newcomers felt comfortable with their surroundings. The overall culture at Brookdale Hearthstone seems to radiate warmth, with staff members often seen smiling and engaging positively with each other and the residents. The facility offers various activities designed to engage residents actively. These include crafts, bingo nights, exercise classes, movie screenings, offsite trips like visits to pumpkin patches, and more nurturing pursuits such as services held in a chapel area by visiting ministers. However, some family members felt that participation in activities could be improved. They observed that due to staffing shortages likely exacerbated by COVID-19 challenges, there were times when events either did not take place or weren't promoted effectively enough for residents to get involved fully. Food quality tends to draw mixed feedback from visitors. Some praised it highly while others reported dissatisfaction with both taste and portion sizes—especially highlighting that meals at times seemed insufficient for varying appetites. Certain individuals also voiced concerns around healthcare responses; there were reports of inadequate assistance when health issues arose—specifically mentioning instances where help was needed to call an ambulance but wasn’t forthcoming. Accommodations at Brookdale Hearthstone range from studios to two-bedroom setups; however, opinions on room sizes varied significantly among reviewers. While some found their spaces adequate or even large for their needs—one individual mentioned enjoying a spacious two-bedroom setup with lovely views—others remarked that studio accommodations felt cramped upon initial impressions. There is acknowledgment that some parts of the building appear dated, lending an impression that constant updates are necessary despite ongoing remodeling efforts. Moreover, transparent communication throughout the community seems important to families who have experienced it firsthand; reviewers expressed gratitude regarding open dialogues about care options available and specific needs for loved ones living in the community. This transparency fosters trust between relatives and staff members alike—a cornerstone element recognized by many who visited or moved loved ones into Brookdale Hearthstone. While several positive features shine through in terms of care quality and kindness demonstrated by personnel at Brookdale Hearthstone Moses Lake, there are calls for enhancements particularly concerning activity engagement levels among residents and dining experiences offered within the facility itself. Overall satisfaction varies from resident-level contentment—with some individuals thriving socially—to underlying operational challenges needing attention in order for all aspects of community life here to flourish harmoniously together moving forward.