The Village At Manor Care
The Village at Manor Care in Richmond, VA is an assisted living community that offers a range of care services and amenities to enhance the quality of life for its residents.
Types of Care
About The Village At Manor Care
The Village at Manor Care in Richmond, VA is an assisted living community that offers a range of care services and amenities to enhance the quality of life for its residents. Our dedicated staff provides 24-hour supervision and assistance with activities of daily living, ensuring that each resident receives the individualized care they need.
For those seeking a temporary stay or respite care, we offer short-term stays as well. Our skilled nursing facility provides high acuity care and specialized support for diabetic residents, including diabetic care and a diabetes diet.
At The Village at Manor Care, we prioritize the overall wellness of our residents. Our mental wellness program and psychiatric care services ensure that emotional and psychological needs are addressed. We also provide physical therapy to promote mobility and independence.
Our community boasts an array of amenities to cater to our residents' comfort and enjoyment. From fully furnished private rooms with air-conditioning and private bathrooms, to cable or satellite TV for entertainment, we strive to make our residents feel at home. Our communal spaces include cozy indoor areas and beautiful outdoor spaces for relaxation or socialization.
Residents can take advantage of various activities offered on-site, such as arts and crafts, fitness programs, gardening clubs, live musical performances, and scheduled daily activities. We also organize planned day trips and educational speakers for lifelong learning opportunities. For spiritual needs, both devotional services on-site and off-site are available.
Dining is an important aspect of our community. We provide nutritious meals tailored to special dietary restrictions such as low/no sodium diets or vegetarian preferences. Meals are served restaurant-style in our dining room where residents can socialize with their neighbors while enjoying delicious food.
In terms of location convenience, The Village at Manor Care is surrounded by numerous amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals as well as transportation options nearby.
Overall, The Village at Manor Care offers comprehensive assisted living services within a warm and comfortable environment, ensuring the well-being and happiness of our residents.
Review Summary
Reviews of The Village At Manor Care (including commentary on ProMedica Skilled Nursing and Rehabilitation) paint a mixed picture. While some past experiences (prior to 2016, attributed to "ManorCare Richmond") highlight friendly, caring staff, a clean environment, engaging activities, and responsive nurses, more recent reviews express significant concerns. Negative feedback focuses heavily on severe understaffing leading to inadequate care, poor food quality, insufficient room cleaning and hygiene practices (including infrequent sheet changes), overworked staff appearing overwhelmed, poor bedside manner, development of bedsores due to lack of proper turning, perceived failures in administration to address issues, lack of proper communication with families (sometimes missing critical moments), and instances of residents being ignored. The overall sentiment appears divided, with some noting positive aspects like activity programs and meal options (despite criticism on quality) and a welcoming atmosphere, contrasted sharply by serious concerns about the standard of care and management effectiveness.
Pros
- The staff at ManorCare is described as friendly, caring, and compassionate, providing attentive support to residents.
- ManorCare offers a clean and comfortable environment with well-maintained rooms and lovely grounds.
- Residents appreciate the engaging activities provided by an activities director, which help keep them active and involved.
- Some reviewers noted that nurses were alert and thorough in their care, making residents feel cared for.
- One family had a positive experience after moving their loved one to ManorCare from another facility, highlighting the uplifting atmosphere of the community.
- The facility provides options for meals, allowing residents to choose alternatives if they don't like what is served.
Cons
- ProMedica Skilled Nursing and Rehabilitation is severely understaffed, leading to inadequate care for residents.
- The food served at the facility is consistently described as awful and undesirable.
- Residents’ rooms are not cleaned properly, and sheets are not changed frequently enough.
- Staff members appear overwhelmed and unable to provide adequate attention to each patient due to being overworked.
- There have been reports of poor bedside manner from staff, contributing to a negative experience for families.
- The administration/management is criticized for failing to address staffing issues effectively and passing responsibilities onto others.
- Patients have reportedly suffered bedsores due to a lack of proper care, including being turned as ordered.
- Families express deep hurt over not being present with their loved ones during critical moments, such as when they passed away.
- There are claims of patients calling out for help only to be ignored by the staff.
- Some reviews highlight a lack of cleanliness in the community, detracting from the overall atmosphere of care.
Amenities
Care Services
Photos
Frequently Asked Questions
What room types does The Village At Manor Care offer?
The Village At Manor Care offers Studio apartments.
Where is The Village At Manor Care?
The Village At Manor Care is located at 2125 Hilliard Road, Richmond, VA 23228 in Richmond city, Virginia
What photos are available for The Village At Manor Care in Richmond, Virginia?
The Village At Manor Care on seniors.fyi includes 7 photos including images showing interior, bedroom, decor, windows, living room, dining, kitchen, lighting, and more.
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