The Hidenwood Retirement Community
The Hidenwood Retirement Community in Newport News, VA offers a range of amenities and care services designed to enhance the quality of life for its residents.
Types of Care
About The Hidenwood Retirement Community
The Hidenwood Retirement Community in Newport News, VA offers a range of amenities and care services designed to enhance the quality of life for its residents. The community features a beauty salon with an on-site beautician, ensuring that residents can easily maintain their appearance. Cable or satellite TV is available in each residence, providing entertainment options. Community-operated transportation is provided for residents to run errands or attend appointments.
A computer center is available for residents to stay connected and engaged with technology. The dining room offers restaurant-style dining, serving delicious and nutritious meals prepared by the staff. Residents have access to a fitness room and gaming room to promote physical activity and social interaction. A garden and outdoor space provide opportunities for relaxation and enjoyment of nature.
Housekeeping services are provided along with laundry facilities, making it easy for residents to maintain a clean and comfortable living environment. Each residence is fully furnished and includes a kitchenette for added convenience. Private bathrooms ensure privacy for residents.
The community offers move-in coordination services to assist new residents with the transition process. Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected online. Resident parking is provided for those who have their own vehicles.
In terms of care services, there is a 24-hour call system and supervision available for resident safety. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are offered along with special dietary restrictions including diabetes diets.
Residents can enjoy room service if desired and there are several nearby cafes, restaurants, pharmacies, physicians' offices, places of worship, theaters, hospitals, and transportation options available to cater to their needs. The community also offers concierge services and planned day trips as well as resident-run activities to keep everyone engaged in enjoyable pursuits.
Overall, the Hidenwood Retirement Community provides a comprehensive range of amenities and care services tailored towards creating a comfortable, fulfilling lifestyle for its residents.
Review Summary
The Hidenwood Assisted Living and Retirement Community in Newport News, Virginia, receives mixed reviews. Many praise the compassionate and attentive staff who make residents feel welcome, highlighting personalized care and a supportive environment. Positive aspects include well-maintained facilities, quality dining with dietary options, engaging activities, and informative tours. However, significant concerns are raised about management accountability, particularly regarding a flooding incident where communication was lacking and damage claims were reportedly mishandled. Unresolved billing issues, such as being charged for unreceived services, also contribute to negative experiences. While many residents find comfort and engagement, potential families are cautioned to thoroughly review contracts and consider the management issues alongside positive testimonials.
Pros
- The Hidenwood team provided a warm welcome to new residents, ensuring their favorite snacks and drinks were ready upon arrival.
- Staff members at The Hidenwood delivered stellar care, offering personalized attention that gave families peace of mind during challenging times.
- Residents appreciated the bright, clean, and well-maintained facilities, which created a pleasant living environment.
- The meals served in the dining room received high praise for their quality and variety, with options tailored to individual dietary needs.
- Tours of the community were described as informative and welcoming, with knowledgeable staff addressing all questions thoroughly.
- Various activities and entertainment options, such as concerts and movie screenings, contributed to a vibrant community atmosphere.
- Residents felt safe and well cared for due to the attentive staff and secure environment of The Hidenwood.
Cons
- The Hidenwood did not notify the family about the flooding in their mother's apartment, leading to significant damage and loss of irreplaceable possessions.
- The facility's management refused to refund the security deposit or September rent for an apartment that was deemed uninhabitable due to flooding caused by their renovations.
- Residents were charged for baths that they reportedly never received, leading to disputes over refunds.
- The maintenance staff admitted they had not checked adjacent apartments for similar issues after the flooding incident, raising concerns about overall accountability and care.
- A family expressed deep disappointment and frustration with the lack of responsibility taken by The Hidenwood regarding their client's safety and property welfare.
Amenities
Care Services
Photos
Frequently Asked Questions
Where is The Hidenwood Retirement Community?
The Hidenwood Retirement Community is located at 50 Wellesley Drive, Newport News, VA 23606 in Newport News city, Virginia
What photos are available for The Hidenwood Retirement Community in Newport News, Virginia?
The Hidenwood Retirement Community on seniors.fyi includes 14 photos including images showing interior, bedroom, windows, dining, living room, exercise equipment, chandelier, seating area, and more.
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