The Lodge At Jordan River

The Lodge at Jordan River has recently undergone a notable management transition that has been met with overwhelmingly positive feedback from both residents and their families. Brian Middleton, a family member of a resident, passionately described the facility as an “amazing place” where the staff genuinely cares about the residents’ wellbeing. He emphasized that the team goes above and beyond to ensure safety, service, and happiness despite the challenges posed by COVID-19 restrictions. This sentiment of appreciation resonates through various reviews, highlighting how the new management team—led by individuals like Chad and Paula—has made significant improvements in creating a warm and supportive environment. Family members often express gratitude for the attentive care provided at The Lodge. They appreciate not only the cleanliness of the facility but also how accommodating the staff is to individual needs. One reviewer stated that their mother was well-cared-for during her seven-month stay, citing pleasant interactions with staff and satisfactory food quality. Additionally, group activities were available to engage residents, although some chose not to participate. The presence of spiritual comfort through Relief Society members and chaplain services further contributes to making this facility feel welcoming. Employee perspectives within The Lodge reinforce this positive atmosphere. Staff members report enjoying their work environment immensely, valuing their relationships with both colleagues and residents alike. Many express pride in being part of a team committed to delivering compassionate care and maintaining high standards of service. They highlight how administration goes out of its way to support employees as well as residents—a hallmark gesture serving both personnel satisfaction and client wellness. Despite these commendations, it is important to note that not all experiences have been positive. Some reviewers raised concerns about noise levels within the facility, describing instances where alarm sounds disrupted peace, leading them to believe that overall resident engagement may be lacking. Observations were made regarding boredom among residents during visits, which raises questions about activity offerings available within The Lodge’s daily schedule. One particular review reveals a profound disappointment in how routine operations are managed at The Lodge at Jordan River. This reviewer noted their loved one’s long-term residency without incidents of mistreatment; however, they criticized the limited recreational activities offered on-site compared to other facilities they had encountered in similar contexts. Finding staff assistance also proved challenging at times due to perceived deficits in availability when urgent needs arose. Billing practices also emerged as an area for improvement based on user feedback; one individual pointed out issues related to timely delivery of monthly bills causing inconvenience with payments needing immediate attention rather than allowing sufficient time for standard postal responses. Overall, while The Lodge at Jordan River has received glowing recommendations regarding its staff's dedication and new management's strategic improvements aimed specifically toward resident comfort and happiness—there remain areas requiring attention such as activity availability for residents along with addressing operational flow specifics like scheduling staff presence during peak need times or ensuring timely communication regarding billing processes—all contributing factors crucial for enhancing this renowned establishment's reputation even further.