The Charleston at Cedar Hills

The Charleston community has garnered a plethora of positive feedback from families and individuals who have entrusted their loved ones to its care. Many reviewers express high satisfaction across various dimensions of their experience, awarding the facility top marks for cleanliness, staff professionalism, and overall family recommendations. One heartfelt review captures the sentiments of many when it remarks on how warmly staff members treated residents, helping them feel welcome and comfortable even during challenging transitions in life. A daughter noted that her mother, who had faced difficulties following the loss of her husband, found solace in making new friends at The Charleston—a rarity for her post-loss. While most reviews highlight a seamless experience at The Charleston, some have pointed out areas needing improvement. Concerns were raised regarding the management of the dining room and inconsistent responses to maintenance issues. For instance, one reviewer noted that a broken toilet handle remained unfixed for more than a week. While such concerns about service and upkeep are valid, they appear to be overshadowed by the overwhelmingly positive interactions described between residents and staff. Families frequently conveyed relief that their elderly relatives were in caring hands. Several reviewers expressed deep gratitude towards specific staff members who provided comfort and reassurance during difficult times. These testimonials include stories where thoughtful actions made significant impacts—whether through ensuring all needs were met or simply providing companionship during lonely moments. One family articulated that their mother received not only care but love during her time there; they described staff as “angels” who genuinely looked after her well-being. In terms of facilities and amenities, several guests commented positively on The Charleston's well-organized activities, flexible menus, beautiful grounds with mountain views, and spacious living arrangements. Many appreciated the balance struck between having a facility that was neither too large nor too small—it seemed to foster both a sense of community while allowing space for personal privacy. Features such as an on-site hairdresser also contributed positively to overall experiences shared by relatives visiting or communicating with residents. Another aspect frequently praised was communication between families and management—especially during critical periods when residents’ health declined. A particularly touching review illustrated how transparent conversations allowed families to remain informed about care plans, fostering trust among caregivers at The Charleston. Families felt assured that their loved ones' health needs were managed competently since staff took great care never to oversell unnecessary services while offering necessary support diligently. Ultimately, reviews significantly underscore how crucial compassionate care is at The Charleston community—a sentiment echoed by numerous satisfied families over time. Whether praising daily interactions or recognizing management’s accessibility for queries or concerns, these testimonials collectively paint a picture of a community dedicated to fostering quality living experiences for its residents during later stages of life. Reviewers characterize it as not just an assisted living facility but more like an extension of home—a blessing where elderly family members can flourish once again amid supportive surroundings crafted by skilled professionals devoted to serving with kindness and empathy.