Heritage Care Center
The Heritage Care Center in American Fork, UT is a comprehensive assisted living community offering a range of care services to meet the individual needs and preferences of residents.
Types of Care
About Heritage Care Center
The Heritage Care Center in American Fork, UT is a comprehensive assisted living community offering a range of care services to meet the individual needs and preferences of residents. The facility provides a warm and comfortable environment for seniors who require assistance with daily living tasks, memory care support, or skilled nursing services.
Residents at Heritage Care Center can enjoy amenities such as cable or satellite TV, devotional services off-site, and fully furnished accommodations. The community features indoor common areas where individuals can socialize and engage in various activities organized by the staff. Housekeeping services are provided to ensure a clean and tidy living environment for all residents.
The care services offered at Heritage Care Center include assistance with activities of daily living, ambulatory care, medication management, and coordination with healthcare providers. The professional staff is trained to provide specialized memory care programming for those with Alzheimer's disease or other forms of dementia. Physical therapy is also available to help seniors maintain their mobility and overall well-being.
Nutritious meals that cater to specific dietary restrictions are provided at Heritage Care Center's dining room. Additionally, community-sponsored activities, fitness programs, and scheduled daily activities offer residents opportunities for social interaction and engagement.
The location of Heritage Care Center offers convenient access to various essential amenities. There are six parks nearby for outdoor recreation opportunities, 13 pharmacies for easy prescription pick-up or delivery, 24 physicians that provide medical support when needed, as well as numerous restaurants and places of worship within close proximity. Furthermore, two hospitals located nearby ensure prompt medical attention if required.
Overall, the Heritage Care Center in American Fork provides high-quality assisted living care in an inviting atmosphere with excellent amenities and convenient access to essential services in the surrounding area.
Review Summary
Heritage Care Center has elicited a wide range of reactions, showing a mix of positive experiences and significant concerns. Praised for exceptional care in acute situations, friendly and professional staff, engaging activities, a well-maintained historical building, regular family updates, and positive staff-resident rapport leading to a joyful atmosphere. However, there are significant criticisms regarding the memory care area's stark environment, lapses in basic care like missed meals and hygiene issues (dirty diapers, urine on floors), delays in medication, unnecessary and inconsistent isolation protocols, unaddressed family concerns by administration, and perceived understaffing leading to difficulties finding caregivers and limited activity variety. The facility's quality appears variable, dependent on staffing levels and operational efficiency, presenting a complex picture of care delivery.
Pros
- The staff at Heritage Care Center are very friendly and professional, ensuring that residents are well taken care of.
- Residents have access to a variety of activities, fostering engagement and interaction among them.
- The facility is well maintained and has a certain character due to its historical background as an old hospital.
- Family members receive regular updates from the staff about their loved ones' care and wellbeing.
- A positive rapport exists between the staff and residents, contributing to a joyful atmosphere in the facility.
- Residents appear spry and active, enjoying games and social interactions facilitated by caring staff members.
Cons
- The memory care area at Heritage Care Center had stark white walls and no decorations, which contributed to a clinical atmosphere.
- A resident was not provided with a meal after leaving the dining room, resulting in them going without food for the night.
- One resident was found sitting in a dirty diaper for an extended period, leading to a rash due to poor hygiene.
- The facility had issues with isolation protocols that were unnecessary and inconsistent for residents suffering from infections.
- Residents often experienced delays of 45 minutes to over an hour for pain medication.
- There were frequent instances of urine on the floor due to inadequate staff attention and responsiveness.
- Family concerns were largely ignored by administration, indicating a lack of communication and accountability.
- The facility appeared understaffed, making it difficult for families to find caregivers during visits.
- The activities available for residents were limited and could benefit from more variety.
Amenities
Care Services
Photos
Frequently Asked Questions
Where is Heritage Care Center?
Heritage Care Center is located at 350 East 300 North, American Fork, UT 84003 in Utah County, Utah
Does Heritage Care Center provide care for residents with dementia or Alzheimer's disease?
Heritage Care Center offers a comprehensive suite of features designed to support residents with dementia or Alzheimer's disease, fostering their independence and well-being. Assistance with dressing, bathing, and transfers ensures dignity and safety while promoting confidence in daily activities. Medication management guarantees that residents receive the right doses at the correct times, reducing anxiety around health routines. Meal preparation and service cater to dietary needs, which is critical for maintaining physical health and encouraging social interaction during mealtimes. Transportation arrangements facilitate medical appointments, ensuring continuity of care while easing logistical burdens on families. Coordination with healthcare providers optimizes treatment plans tailored to individual needs. Activities of daily living assistance supports autonomy in personal tasks vital for mental engagement, complemented by specialized memory care programming that focuses on cognitive stimulation and emotional support. Additionally, 24-hour supervision provides a secure environment where residents feel safe, while physical therapy contributes to mobility and overall wellness, integral aspects of managing symptoms associated with mild cognitive impairment. The mental wellness program further addresses psychological needs through therapeutic activities that enrich quality of life within a supportive community setting.
What photos are available for Heritage Care Center in American Fork, Utah?
Heritage Care Center on seniors.fyi includes 6 photos including images showing interior, windows, bedroom, healthcare, reception, lobby, physical therapy, exercise equipment, and more.
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