Mustang Creek Estates-Bldgs. A, C & E

Mustang Creek Estates on Rapp Rd. in Keller, Texas is an assisted living facility that caters to elderly and handicapped individuals. At first glance, the facilities appeared acceptable, but problems soon arose after admitting an aged mother for assisted care in Building E of the complex between July and August 2022. One major issue was the negligence displayed by the caregivers when it came to administering medications. The reviewer obtained medical administration records, which revealed that the staff regularly failed to provide their mother with essential blood pressure medication and rarely checked her blood pressure. Shockingly, a caregiver even admitted to pretending to understand a reading, displaying a lack of knowledge or concern. The promise made by Mustang Creek to check in with residents every two hours was also not upheld. There were numerous instances where no one checked on the reviewer's mother for stretches of twelve or more hours, despite her pressing the call button. In one particularly disturbing incident, a caregiver took away her call button during the evening/night shift and only returned it after insistence from the resident. On another occasion, dinner was not served until 8:30 p.m., prompting the reviewer to intervene personally. The facility's laundry service proved unreliable as well. Despite assurances of weekly and as-needed laundering, dirty laundry often took days before being returned to its rightful owner. Additionally, clothes, sheets, and towels frequently went missing or were mistakenly given to other residents. As a result, the reviewer's mother often lacked clean clothing or sheets for her bed. The staff acknowledged this issue as a recurring problem within Mustang Creek itself. Cleaning services were another area where Mustang Creek fell short of expectations. The promised weekly deep cleaning never materialized; even basic light cleaning tasks were rarely performed. This lack of cleanliness is especially concerning considering their disregard for sanitary measures. Caregivers would put on gloves for incontinence care but then handle food or touch items in the room without changing them. Soiled items were often thrown onto the carpet, and in almost three months of residence, vacuuming was only done once. Incontinence care was described as spotty at best, with infrequent checks and changes resulting in wet bedding and clothes that needed to be changed and washed. Soiled items from this care were left in open trash cans for days, creating an unpleasant stench. The reviewer concluded that these problems were systemic due to understaffing and inadequately trained or uncaring caregivers. With just two caregivers responsible for 12-16 residents and multiple tasks such as cooking, cleaning, laundry, incontinence care, and medication distribution, providing adequate care proved impossible. Despite repeated discussions with caregivers and administration regarding the quality of care, no improvements were made except for passive-aggressive behavior towards the reviewer's requests. Frustrated with the situation, they eventually relocated their mother elsewhere, even though it required paying a penalty for breaking the required 30-day notice. During their mother's stay at Mustang Creek Estates in Keller, the reviewer took advantage of their legal right to have a camera in the room. This allowed them to document video and audio evidence of repeated negligence by the staff. The issues mentioned above were all personally witnessed by them or recorded on camera. As a conclusion, anyone considering Mustang Creek Estates in Keller is advised to explore other options. It is clear from this review that there are significant deficiencies within the facility's operations and caregiving practices. The reviewer cautions against choosing Mustang Creek Estates due to these systemic problems that adversely affect the well-being of residents.