Fountainview Estates Assisted Living & Memory Care

Heartis Longview is a beautiful and welcoming community located in Longview, Texas. One of the standout features of the community is its stunning pond located in the back. The gathering areas are all well-maintained and aesthetically pleasing. However, one aspect that some reviewers found concerning was the presence of ramps leading to the bedrooms. They felt that this could be challenging for older individuals, particularly those with mobility issues. While it was mentioned that many residents had scooters to navigate the ramps, it was also noted that it shouldn't be expected for everyone to have a scooter just to access their rooms. Despite this concern, overall, Heartis Longview appeared to be well-maintained and cared for. The dining area in particular received praise for its appearance. Additionally, reviewers appreciated the fact that the facility grew its own vegetables, which allowed residents to have access to fresh produce and engage in gardening activities if they desired. The staff at Heartis Longview were highly spoken of by numerous reviewers. Mr. Bowe, who gave one reviewer a tour of the facility, was described as friendly, helpful, patient, and kind. The staff members were commended for their friendliness and willingness to take time out to engage with visitors. It was also noted that one reviewer felt a stronger connection with the staff at Heartis compared to other facilities they had visited. One reviewer specifically mentioned their positive experience with Heartis Longview's assisted living section during their visit. They highlighted the awesome facility with a cool balcony on the back and calming surroundings. Another positive aspect mentioned was the quality of meals prepared by an experienced cook who had been in the field for 15 years. However, not all reviews were entirely positive. One reviewer expressed disappointment in how they perceived a deterioration in management over time at Heartis Longview. While they found some staff members cordial towards them personally, they questioned whether basic care tasks such as hair washing, toenail clipping, and changing bed sheets were being consistently attended to for their loved one. This aspect left a negative impression on the reviewer. Despite this negative experience, other reviewers continued to speak highly of Heartis Longview. Many praised the director, Beau, for his exemplary assistance in navigating the challenges posed by the pandemic and ensuring a smooth transition for their loved ones into the community. It was emphasized that his dedication and knowledge contributed greatly to residents' overall well-being. In conclusion, Heartis Longview is generally regarded as a beautiful facility with friendly staff members who genuinely care for the residents. However, some concerns were raised regarding the accessibility of certain areas within the community, particularly for individuals with mobility issues. While there were mixed experiences with regard to management and consistency of care, it is evident that many families appreciate Heartis Longview's efforts in providing a comfortable and supportive environment for their loved ones during what can be an emotionally challenging time.