American House Lebanon

American House Lebanon has garnered a range of feedback from families and loved ones regarding the care and services provided to residents, particularly those in memory care or assisted living. The facility has been commended for its friendly and attentive staff, who are described as genuinely caring, compassionate, and dedicated to ensuring the well-being of each resident. Many reviews highlight the staff’s positive demeanor—always smiling, engaging with residents personally by name, and demonstrating concern for their welfare—which creates a warm atmosphere conducive to healing and comfort. Despite the overall satisfaction with the staff's kindness, several reviewers expressed concerns about staffing levels. It was noted that the caregivers often seem understaffed relative to the number of residents they attend to. This understaffing situation can lead to delays in response times when residents require assistance or when emergencies arise, such as falls. While many families appreciated that there is one nurse on duty per shift across multiple floors, they emphasized that this lack of adequate coverage could lead to challenges in meeting individual residents' needs promptly. In terms of activities offered at American House Lebanon, opinions were mixed. Several families expressed disappointment over limited programming options suitable for younger residents or those in earlier stages of dementia. Some mentioned a desire for more varied activities both inside and outside the facility, suggesting that current offerings may not fully engage or stimulate all residents. In contrast, others praised festive events like holiday celebrations where large groups participate actively—highlighting that some gatherings successfully foster community spirit among residents. The cleanliness of both common areas and private rooms received high praise across multiple reviews. Residents’ quarters are reported as being well-maintained, providing a comfortable living environment. Families consistently noted that housekeeping staff performed well overall despite some turnover issues which might affect consistency over time. The facility itself is described as bright and inviting with plenty of communal spaces encouraging socialization among residents—a feature many found appealing during tours. The food quality at American House Lebanon prompted comments indicating room for improvement; while generally acceptable, many voiced interest in enhanced meal options or better seasoning overall. Some specifically pointed out repetitive menu items—such as an abundance of chicken—and suggested diversifying offerings would be beneficial for accommodating varying resident preferences and dietary needs. Additionally, financial concerns were raised regarding the cost of residency at American House Lebanon. Although many families felt that they received satisfactory value for the price paid due to service quality—a sentiment echoed by multiple reviewers—the rising costs remain a continual worry for some families considering long-term stays at the facility. They found themselves weighing possibilities carefully against budget constraints while acknowledging other facilities lacked comparable amenities or opportunities for engagement. Overall, American House Lebanon presents a blend of commendable strengths alongside some areas needing attention based on resident experiences shared by their families. With remarkable staff dedication recognized throughout numerous reviews and essential aspects like cleanliness maintained at high standards, it appears positioned as a favorable choice within its region—albeit with suggestions for bolstered activities programming and improved responsiveness given staffing limitations acknowledged during observations.