Canterfield of Franklin

Canterfield of Franklin has received a range of reviews, showcasing both commendable aspects and critical concerns surrounding the facility. Many families express their appreciation for the cleanliness, friendliness of staff, and general quality of care provided to residents. Positive experiences highlight that meals are well-prepared and activities are engaging, contributing to an overall sense of community. One reviewer proudly states that their loved one receives exceptional attention and affection from staff members, indicating a high level of dedication among caregivers. This sentiment is echoed by numerous others who found Canterfield worthy of 5-star ratings for its holistic approach to resident wellbeing. Contrasting these positive remarks, some reviews reveal ongoing challenges particularly regarding laundry services, which have led to recurring issues with missing articles. While management has offered replacements for lost belongings, the continuity of these problems remains a significant concern among residents' families. The frustration stemming from this issue illustrates how important such practical matters are in maintaining trust between caregivers and families in assisted living settings. Communication proves to be a notable area for improvement at Canterfield. One family expressed dissatisfaction due to their inability to receive updates about their loved one’s condition during a respite care stay, particularly since Alzheimer's prevents clear communication from the resident themselves. This gap in information ultimately influenced their decision against long-term placement. However, other reviewers appreciated the communication efforts made by staff during more routine stays where updates were shared regarding falls or health incidents promptly. Safety concerns emerged as another serious issue from reviews detailing increased unsafety within certain parts of the facility. A distressing account involved a breach where a staff member broke into a resident’s room and engaged in theft, causing considerable alarm amongst family members regarding security protocols. Lackluster responses from management when law enforcement was engaged raised further issues about accountability within the facility's leadership structures. These alarming revelations contradicted many positive experiences shared by other families seeking comfort in knowing their loved ones are secure while under professional supervision. Another worrying aspect concerned staffing levels on specific sides of the facility, leading some families to question whether adequate support was consistently available for residents deemed more independent. Instances were reported wherein residents experienced falls; although they noted timely responses once alarms were raised, these occurrences amplified worries about proper monitoring throughout the day and night across different sections within Canterfield. Despite the mentioned challenges facing Canterfield of Franklin related primarily to communication gaps and safety concerns, many families continue to advocate for improvements rather than outright dismissal of the establishment’s value proposition. Some have highlighted positive interactions with new management teams who exhibit strong leadership qualities that inspire hope for necessary changes ahead. Families appreciate personal touches like tours conducted by knowledgeable staff members prior to residency commencement—all aimed at ensuring seamless transitions into living arrangements tailored around individual needs. In conclusion, while Canterfield of Franklin boasts an admirable track record concerning nurturing relationships between residents and caregivers alongside communal engagement initiatives that enrich lives daily—numerous areas await attention such as enhancing safety measures and refining internal communication protocols between staff members and concerned family members alike if they wish truly uphold high standards expected within senior care facilities today.