Cortland Place

The experiences of residents and families at Stillwater Assisted Living and Skilled Nursing Community present a mixed tapestry of care, facility quality, and overall satisfaction. Some individuals express deep frustration regarding the level of care provided to their loved ones. A recurring theme involves inadequate attention from staff and serious concerns over neglect. One reviewer recounted that their husband, in need of 24/7 supervision, was often ignored, leading to feelings of despair over his care situation. They described the loss of personal belongings as particularly distressing; despite assurances that items would be tagged and kept track of, essential toiletries and other possessions went missing. Another alarming account detailed a family member who had spent eight weeks at the facility only to be hospitalized due to severe dehydration—an issue indicative of lapses in basic health monitoring and care. This particular reviewer warned others to beware of such negligence, reflecting a significant lack of trust in the establishment’s ability to provide adequate nursing care. Compounding these issues were unpleasant observations about cleanliness in shared living spaces, with reports about neighboring residents being unattended, contributing to an overall negative environment. In contrast, there are commendable reviews that highlight positive experiences within the same community. For instance, several families found solace knowing that their loved ones received genuine compassion and support from staff members during difficult times. One review applauded the nursing staff for their exceptional service as a relative was nearing the end-of-life stage; recognition extended even further towards coordinated activities that fostered socialization among residents, creating a semblance of community amidst challenging circumstances. Others echoed sentiments about enjoying life within Stillwater Assisted Living through friendships formed and engaging activities offered by responsive staff members. A resident expressed contentment with their living situation, stating they felt part of an active community that facilitated connections while maintaining dignity throughout daily routines—a heartening aspect amid mixed feedback regarding care quality. Many reviewers praised new ownership under Eden Healthcare for revitalizing the environment at Stillwater Assisted Living Community. Employees noted considerable improvements in staff morale since the transition took place, highlighting committed leadership dedicated not only to providing top-notch healthcare services but also fostering respect among all departments involved in resident care—from dietary providers to maintenance teams. Yet, many prospective residents found some aspects less appealing when touring the facility: small rooms dimly lit by outdated decor did not impress those looking for more inviting features typical in modern assisted living environments. While some appreciated organized activities designed for engagement—like movie nights or outings—others left feeling concerned about whether or not they could find adequate space conducive for assistance with mobility devices like wheelchairs. The narrative surrounding both Stillwater Assisted Living Community reflects broader challenges within assisted living facilities: finding balance between personal comfort needs while ensuring comprehensive medical oversight remains paramount for both residents’ satisfaction and peace of mind for their families. Though commendable efforts are made toward enhancing daily life through supportive programs run by passionate employees shone through various testimonials—the deeply contrasting perspectives ultimately underline prevailing issues experienced at this specific establishment necessitating serious reflection on improving proper eldercare practices going forward.