Coventry House Of Zebulon

Coventry House, located in Zebulon, has received both positive and negative reviews from visitors and family members. While some have praised the facility for its cleanliness, simple layout, and friendly staff, others have expressed concerns about the treatment of residents and the lack of activities. One visitor reported witnessing staff members constantly yelling at a lady resident who suffers from dementia. Despite her condition, the staff claimed she was "faking it" and seeking attention. This mistreatment has caused great distress to this resident and others in the facility. The reviewer urged the executive director to be more aware of what is happening within the building and take action against such behavior. However, another reviewer shared a more positive experience during their mother's month-long stay at Coventry House. They found the facility to be clean and fairly new, with adequate rooms for residents. The majority of staff members were friendly and attentive. Although the food was described as average, overall satisfaction was expressed. A different visitor mentioned being impressed by Coventry House's peaceful setting in the countryside. Residents seemed to enjoy living there, finding peace in the calm environment. The reviewer also noted that during conversations with residents, they expressed contentment with their living situation. For one individual's mother who had been living at Coventry House for over two years, they found it to be a good place overall. While acknowledging that room sizes could have been larger, having personal furniture helped create a homely atmosphere for their loved one. Activities such as bingo and van rides were provided regularly to keep residents engaged. Even though improvements were suggested for a more spacious activity room, this reviewer believed that Coventry House offered a better quality of life compared to staying home alone. Unfortunately, not all experiences at Coventry House have been positive. One family member describes their father being threatened and verbally abused by staff due to his dementia. This mistreatment occurred openly in front of other residents and visitors, causing immense fear and distress for their father. They have taken legal action against the facility to address these serious concerns. Lastly, a dissatisfied family member expressed their disappointment with Coventry House due to changes in management and a significant increase in costs. The staff's level of care declined, and prices rose dramatically. The reviewer shared that their mother had been abruptly moved from a private room to a semi-private one without proper notice, causing further dissatisfaction. In conclusion, opinions about Coventry House have varied greatly based on personal experiences. While some visitors praised the facility's cleanliness, friendly staff, and peaceful atmosphere, others raised serious concerns about mistreatment of residents and lack of sufficient activities. These reviews highlight both positive aspects and areas needing improvement at Coventry House in Zebulon.