Brookdale East Broad

Brookdale East Broad has received a mix of reviews that highlight both its strengths and weaknesses as a senior living community. Many families express appreciation for the friendly and professional staff, noting their attentiveness and willingness to accommodate residents' needs. The positive interactions between staff and residents create an inviting atmosphere, with numerous reviewers specifically mentioning how the employees took the time to engage with their loved ones. Visitors appreciated the opportunity to tour the facility, observe activities, and taste the meals provided, which many found satisfactory. The amenities at Brookdale East Broad receive generally favorable feedback. Families value the all-inclusive pricing model that allows them to better manage costs while ensuring their loved ones receive comprehensive care services. The facility offers various social activities designed to keep residents engaged. From exercise programs to trips out for shopping or excursions, it seems that there are ample opportunities for residents to socialize and stay active. Residents can enjoy a range of shared spaces including a game room, activity areas, a hair salon, physical therapy space, and outdoor settings such as a screened-in porch or garden area. Despite these positive elements, some significant concerns emerged during tours of Brookdale East Broad. Cleanliness was repeatedly mentioned as an issue; several visitors noted unpleasant odors within the facility or observed unkept areas like dirty dining rooms that detracted from their overall impression. One reviewer explicitly described encountering a strong urine smell in hallways leading toward communal areas—this raised alarms about hygiene standards among potential residents’ families. Room size also appeared as a point of contention among some visitors evaluating Brookdale East Broad for their loved ones. While certain accommodations offered decent space—large enough for personal belongings—others found available rooms too small or inadequately suited to their family member's needs. Some families were dissatisfied after seeing rooms they deemed more like closets than homes, particularly those being offered without sufficient prior notice about size constraints during tours. Another significant aspect contributing negatively to experiences at Brookdale includes reports regarding meal service disruptions due to COVID-19 restrictions. Some reviews indicated that meals had transitioned from communal dining to being served in Styrofoam containers directly in resident rooms—a change that impacted not only food quality but also the social experience typically involved around mealtimes in senior living facilities. However, some visitors did acknowledge improvements were being made since those tougher days during pandemic restrictions eased. In summary, while Brookdale East Broad boasts an amiable staff dedicated to providing care and pleasant amenities conducive towards fostering community engagement among residents—these efforts are somewhat overshadowed by ongoing cleanliness challenges and concerns surrounding room sizes that do not meet every resident’s expectations. As such assessments unfold amidst renovations aimed at improving aspects of care delivery within this facility, opinions continue to fluctuate based on individual family experiences navigating this important life transition for their loved ones.