Five Oaks Manor

Five Oaks Manor has received a mixed array of reviews from families and former residents, highlighting both positive aspects and significant concerns regarding the quality of care provided at the facility. Many reviews indicate a struggle with understaffing and communication issues, leading to varying experiences for residents and their families. Several reviewers expressed frustration with the apparent lack of staff members available to assist patients promptly. One individual described their loved one as being left in soiled undergarments due to delayed assistance, contributing to dehydration and bedsores. Such accounts have raised alarms about safety protocols within the facility. This same reviewer noted that upon admission, their family member was independent but rapidly declined in health over just four weeks, emphasizing that they are now seeking to move her out due to these alarming circumstances. Another review echoed this sentiment by detailing a concerning trajectory of health deterioration in their family member during their stay at Five Oaks Manor. They reported multiple hospitalizations due to dehydration, attributing these health crises directly to insufficient care at the nursing home. The reviewer lamented numerous falls experienced by their loved one, resulting in serious injuries such as broken bones—an unfortunate indicator of poor oversight and support within the facility. Conversely, not all feedback is negative; several families praised Five Oaks Manor for providing excellent care for their relatives. Reports of compassionate staff members were common, with many reviewers noting kindness and responsiveness among certain caregivers. One individual expressed gratitude toward the medical team for improving their loved one’s condition significantly enough for them to return home after rehab treatment. Others appreciated the efforts made by therapists who demonstrated skill and dedication despite the ongoing challenges faced by understaffed environments. However, even amidst praise, there were complaints about communication gaps between staff members and families. A recurring theme was frustration over unreturned phone calls or slow responses when trying to reach out for updates on patients' conditions. This lack of effective communication not only adds stress for concerned family members but also complicates care management for residents whose needs may change rapidly. Reviews painted a picture of disparity within Five Oaks Manor itself; while some wings were characterized as welcoming and clean, others criticized certain areas for being rundown or less accommodating than those serving rehabilitation patients. The quality of food served was also criticized across multiple reviews—suggesting that dietary improvements are necessary to ensure better nourishment for residents. Ultimately, Five Oaks Manor stands as a complex case where some residents receive beneficial care thanks largely to dedicated staff who strive amid tough circumstances; however, severe lapses in supervision and staffing have led many families to express deep dissatisfaction with the overall experience at this facility. While some reviewers would wholeheartedly recommend it based on positive interactions and outcomes, others would caution against placing loved ones there given serious allegations regarding neglectful practices that cannot be ignored in light of recent troubling accounts.