The Pines at Heartwood
The Pines at Heartwood in Troy, NY is an exceptional assisted living community that offers a comfortable and enriching environment for seniors.
Pricing Information
Monthly Cost: $3,500 - $3,500
| Room Type | Monthly Cost | Area Comparison |
|---|---|---|
| Semi-Private | $3,500 | Rensselaer County: $3,900 New York: $4,389 |
The Pines at Heartwood offers competitive pricing for its semi-private rooms, set at $3,500 per month. This rate is notably lower than the average for Rensselaer County, which stands at $3,900, and significantly more affordable than the New York state average of $4,389. By providing quality care in a welcoming environment while maintaining costs below both county and state averages, The Pines at Heartwood presents an attractive option for individuals seeking supportive living arrangements without compromising on value.
Types of Care
About The Pines at Heartwood
The Pines at Heartwood in Troy, NY is an exceptional assisted living community that offers a comfortable and enriching environment for seniors.
Our community provides a range of amenities to make the lives of our residents enjoyable and convenient.
Residents can engage in various activities right on-site, keeping them active and entertained. Our indoor and outdoor common areas are perfect for socializing with fellow residents and enjoying the beautiful surroundings. For those who enjoy technology, we offer Wi-Fi/high-speed internet access throughout the community.
Our care services include diabetic care and medication management to ensure the health and well-being of our residents. We also take pride in providing delicious and nutritious meals that cater to specific dietary needs such as low/no sodium and no sugar options.
At The Pines at Heartwood, we understand the importance of spirituality, which is why we offer both devotional services on-site and opportunities for devotional activities off-site. Residents can also participate in Catholic services if they wish to do so.
We believe in promoting a vibrant lifestyle for our residents by offering engaging activities such as cooking classes, gardening club, stretching classes, trivia games, Wii bowling, happy hour events, live dance or theater performances, and live musical performances. In addition to these activities, our proximity to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals allows easy access to essential services outside our community.
With air-conditioned units offering comfort during warmer months, bath tubs for relaxation after a long day, ground floor units for convenience, and wheelchair accessible showers ensuring safety for all residents; The Pines at Heartwood is dedicated to meeting the individual needs of each resident while providing a warm and welcoming atmosphere.
Review Summary
The Pines at Heartwood receives mixed reviews, highlighting both positive aspects and significant concerns. Positive feedback often praises the staff's cordiality and attentiveness, the facility's cleanliness, homey atmosphere, and the wide variety of engaging activities offered, which many residents enjoy for companionship. However, serious negative feedback points to inconsistencies in care quality, difficulties tracking basic resident needs (like hearing aids), and concerns about staff competency and professionalism, including reports of staff behavior after hours. Some reviewers feel the care is inadequate for the cost and compare it negatively to other environments, while others appreciate the responsiveness and accommodations. The overall picture is complex, indicating areas of genuine care and engagement alongside critical issues regarding consistent, attentive support and staffing.
Pros
- The staff at The Pines at Heartwood are very cordial and attentive, consistently returning calls in a timely manner.
- The facility is clean, well-maintained, and has a homey atmosphere that residents appreciate.
- Residents enjoy the extensive variety of activities offered, including Tai-chi, Bingo, and movie nights.
- Many residents feel comfortable sharing rooms with others, finding companionship beneficial as they age.
- The dining area is pleasant and contributes to a happy environment for the residents.
Cons
- The facility struggles to keep track of residents' basic needs, such as maintaining batteries in hearing aids.
- Residents feel that they are receiving inadequate care for the high cost, comparing it to being in jail.
- There are concerns about staff competency, with only a week of training for home health aides administering medication.
- Staff members have been reported smoking marijuana in the parking lot after hours, raising concerns about their professionalism.
- Aides tend to gather on the first floor after dinner rather than attending to residents' needs.
- Some rooms at The Pines at Heartwood are considered too small for comfort, despite being clean.
- Although staff members are friendly, there is a feeling that residents' basic care could be better managed and supported.
Amenities
Care Services
Photos
Frequently Asked Questions
How much does it cost to live at The Pines at Heartwood in Troy, NY?
The Pines at Heartwood offers competitive pricing for its semi-private rooms, set at $3,500 per month. This rate is notably lower than the average for Rensselaer County, which stands at $3,900, and significantly more affordable than the New York state average of $4,389. By providing quality care in a welcoming environment while maintaining costs below both county and state averages, The Pines at Heartwood presents an attractive option for individuals seeking supportive living arrangements without compromising on value.
Where is The Pines at Heartwood?
The Pines at Heartwood is located at 2405 15th St, Troy, NY 12180 in Rensselaer County, New York
What photos are available for The Pines at Heartwood in Troy, New York?
The Pines at Heartwood on seniors.fyi includes 19 photos including images showing bedroom, interior, decor, living room, outdoor, garden, landscaping, painting, and more.
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