Somerset Gardens by Chelsea Senior Living

Somerset Gardens has garnered a mixed response from families and residents regarding its assisted living services. Many reviewers express satisfaction with the level of care provided to their loved ones, highlighting the dedication and friendliness of the staff. It is common for families to report good communication between staff and family members, which fosters a sense of trust during what can often be a challenging transition into assisted living. The staff's helpfulness and kind demeanor are frequently praised, reinforcing an image of a supportive community that cares deeply for its residents. However, not all feedback is positive. Some reviews reveal concerns about specific areas such as food quality and variety, which have reportedly declined recently. Residents note that meals lack diversity and fail to meet expectations for quality dining experiences. Furthermore, the absence of adequate recreational activities has become apparent since the community lost its bus driver. This loss has limited residents' opportunities for outings and field trips—an important aspect of maintaining an active lifestyle within assisted living environments—and left many feeling isolated from engaging experiences outside the facility. While several reviewers emphasize the caring nature of the staff, they also point out occasional shortcomings in staffing levels. According to some accounts, there have been periods where assistance was less consistent than desired, notably due to challenges brought on by COVID-19 regulations affecting hiring practices. Families have voiced concerns about understaffing particularly at night when more aides are needed to ensure that all residents receive proper attention and care. The physical environment at Somerset Gardens has also drawn criticism. Some visitors describe it as old-fashioned or even depressing due to outdated décor originally derived from its past as a Howard Johnson establishment. Observations about broken sidewalks, peeling paint, and general wear suggest that while efforts may be underway for renovations on external features, much work remains to create an inviting atmosphere inside and outside the building. Conversely, there are numerous positive testimonials praising the facility’s newly renovated apartments described as modern and pleasant—many featuring terraces that enhance comfort for residents. Families appreciate how welcoming Somerset Gardens feels upon entering; many describe initial visits filled with kindness from both staff members and other residents alike. Reviewers attribute this warm environment as a significant reason for choosing this community over others. Despite some negative aspects highlighted by reviewers—including concerns over activities focused primarily on bingo or simplistic games—the general sentiment depicts Somerset Gardens as embodying a compassionate community dedicated to providing senior care tailored toward each resident's needs. The director’s leadership receives commendations for creating a supportive atmosphere amid adversities tied to staffing challenges in light of recent global health crises. In conclusion, while some families voice serious concerns regarding various facets of life at Somerset Gardens—from activity offerings to overall upkeep—the prevailing narrative underscores an unwavering commitment by staff members to provide quality care amidst these challenges. Each family must weigh these factors carefully when considering whether Somerset Gardens is indeed suitable for their loved ones—a decision fraught with emotions but ultimately centered around finding a safe and nurturing home environment.