Mineral Springs

Mineral Springs of North Conway Care and Rehabilitation Center has received mixed reviews regarding the quality of care provided to its patients. One family expressed their disappointment with the poor care their loved one received within the first 24 hours of admission. Despite multiple requests for a beverage, their family member was not provided with any until medication was dispensed, and even then, only enough water to take with the meds was given. The patient also did not receive necessary oxygen until well into the night when a staff member finally realized it was needed. Furthermore, there was no assistance given for using the bathroom or managing pain and swelling in the leg. The family's concerns led them to request a transfer from the facility, which took over 48 hours to process despite intervention from a surgical hospital case worker. This delay raised suspicions that insurance issues may have been a factor. The breakdown in communication and compassion within the facility is concerning and suggests that some staff members may need to be replaced. There is a need for better training and reflection on whether certain individuals are suited for this type of environment. The lack of advocacy for voiceless patients is another issue highlighted by these reviews. Despite outward appearances suggesting a well-maintained facility, the quality of care does not match up. The dining facility was described as "okay," but poor food quality and preparation were noted as negatives. While some nursing staff were deemed competent, instances were witnessed where patients lacked timely assistance, indicating understaffing issues. Another review highlights concerns about rehabilitation after a successful hip replacement. The reviewer felt that there was a nursing home mentality that disregarded the capabilities and needs of elderly patients who may still be mentally sharp and capable of advocating for themselves. Delayed pain relief and limited improvements during a lengthy rehab stay raise doubts about the effectiveness of this facility. However, not all feedback was negative; one reviewer commended Mineral Springs' physical therapy department and found certain nursing staff members to be good. The building and its staff were also praised for being pleasant and accommodating. Dining rooms were described as comfortable, and there were areas where residents could spend their time outside of their rooms. Despite smaller room sizes, closet space was ample. In conclusion, these reviews paint a picture of a facility with concerning deficiencies in communication, compassion, and staffing levels. Issues such as delayed provision of necessities like pain relief and oxygen suggest room for improvement. While the physical therapy department received praise, it seems that overall satisfaction with care at Mineral Springs is lacking. Potential visitors or patients should carefully consider these reviews before making a decision about this facility's suitability for rehabilitation needs.