Harrison Bay Senior Living

Harrison Bay Senior Living has garnered a mix of feedback from residents and family members, showcasing both the strengths of the facility and areas that require improvement. Recently, after a transitional period marked by staff turnover shortly after a loved one moved in, things appear to be settling down. While some staff members have received praise for their responsiveness and attentiveness to residents’ needs, others seem to lack the same level of engagement. This inconsistency may stem from the ongoing challenges related to staffing levels, particularly in key operational areas such as the kitchen. One major concern noted by family members is the accessibility issues faced by elderly residents. Although Harrison Bay Senior Living markets itself as permitting smoking on premises, there are significant practical limitations affecting residents' ability to enjoy outdoor spaces. The back door leading to a patio and smoking area is equipped with a heavy metal fire door that lacks an automatic opener—an oversight that poses considerable difficulty for those using walkers or needing assistance. With only one automatic entrance available at the front of the building, many residents find it challenging to enjoy fresh air and participate fully in activities designed for their relaxation and enjoyment. Communication within Harrison Bay Senior Living also appears to be an area ripe for improvement. Specifically, family members have expressed frustration with the timeliness of responses from administration staff, particularly noting an unfulfilled expectation for return calls from the Assistant Director of Health Services. One reviewer shared their experience of waiting four days without any acknowledgment or answers regarding their inquiries despite leaving multiple messages. Effective communication is critical in senior living environments where families often seek reassurance regarding their loved ones' care and wellbeing. Moreover, staffing shortages have become evident in dining services throughout Harrison Bay Senior Living. Residents frequently encounter long wait times—sometimes up to an hour—for service during meal times in the dining room. While recognizing that these delays may result from high demands placed on under-staffed teams managing both dining room operations and meal delivery to individual units, it's clear that improving management between servers and kitchen staff could enhance overall resident satisfaction during meals. Reviewers have pointed out difficulties with technology used for order taking via iPads; miscommunication between orders placed and food delivered may also contribute to inefficiencies experienced by diners. Despite these challenges relating to staffing and service delivery, many reviewers expressed appreciation for aspects like cleanliness throughout the facility as well as positive interactions with staff members who remain polite and gracious despite being overworked. Family members observed that employees often maintain warm attitudes even under pressure—a testament to their dedication toward providing compassionate care within a demanding environment. Such consistency amid staffing shortages speaks volumes about the work culture at Harrison Bay Senior Living. In addition to day-to-day operations within dining services, feedback concerning activity programs offered at Harrison Bay revealed opportunities for growth as well. While popular options like Bingo and robotics are enjoyed by many residents, suggestions were made for introducing more arts-and-crafts projects or creative expressions that stimulate imagination among seniors seeking respite from routine life within assisted living settings. Overall, while acknowledging specific areas requiring attention—including improved accessibility measures around outdoor spaces, enhanced communication protocols between families and staff, expedited service provision during meals—and bolstering recreational activities—it is clear through reviews that there exists profound gratitude among family members toward dedicated workers striving every day at Harrison Bay Senior Living amidst persistent challenges faced by this senior living community.