Complete Care at Heritage
Complete Care at Heritage in Baltimore, MD is a skilled nursing facility that offers comprehensive care services and amenities to ensure the comfort and well-being of its residents.
Types of Care
About Complete Care at Heritage
Complete Care at Heritage in Baltimore, MD is a skilled nursing facility that offers comprehensive care services and amenities to ensure the comfort and well-being of its residents. The community provides 24-hour supervision with assistance in activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure seamless medical care for all residents. The community boasts a range of amenities to enhance the quality of life for residents. Each room is fully furnished and equipped with cable or satellite TV, telephone, and Wi-Fi/high-speed internet access. Residents can enjoy delicious meals prepared by experienced chefs in the dining room that caters to special dietary restrictions. The community also has a kitchenette available for those who prefer self-catering options. Complete Care at Heritage offers various services to make life easier for its residents. Housekeeping services are provided to maintain a clean and comfortable living environment. Move-in coordination ensures a smooth transition for new residents. Outdoor spaces and gardens offer opportunities for relaxation and enjoying nature. Transportation arrangements are available for medical needs as well as doctors' appointments. Residents can engage in scheduled daily activities that promote social interaction, mental wellness, and physical fitness. Additionally, the community is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. At Complete Care at Heritage in Baltimore, MD, residents can expect high-quality care in a comfortable setting with an array of amenities and services designed to meet their individual needs while promoting independence and well-being.
Review Summary
The Heritage Center in Baltimore has become a focal point for mixed reviews, reflecting a complex reality that highlights both the strengths and weaknesses of this nursing home facility. One review paints a bleak picture of the living conditions and food quality, particularly during the ongoing pandemic, describing restrictions that feel like confinement and limited outdoor time. Concerns were raised about inadequate portion sizes and unappetizing meal offerings. There is a strong appeal for greater compassion and humane treatment for residents, advocating for more lenient outdoor policies. In contrast, other reviews highlight positives such as friendly staff, satisfactory service, and engaging activities like bingo. One long-term resident attested to receiving good care without developing bedsores. Despite positive notes on caregiving quality by some, overarching issues regarding food quality complaints and lengthy medication delays seem prevalent. The overall sentiment underscores the need for management to address these pressing matters to improve the resident experience.
Pros
- The staff at Heritage Center is good and provides fine service.
- Residents can participate in activities like bingo, which adds to their engagement.
- One resident enjoys the food provided at the facility.
- The rooms at Heritage Center are very clean, contributing to a pleasant living environment.
- Caregivers at Heritage Center have been noted for providing good care to residents.
Cons
- The food at Heritage Center is described as the worst, leading residents to sometimes skip meals due to its poor taste.
- A resident received a salad with only three tiny pieces of chicken, reflecting inadequate portion sizes.
- Residents feel like prisoners, especially during the pandemic, as they are not allowed outside their rooms or to receive visitors.
- There is a lack of outdoor time for residents, which affects their well-being and mental health.
- Medication is often administered late, with some residents waiting up to three hours for their pills.
- Even before the pandemic, conditions at Heritage Center were criticized as being subpar.
- The overall environment in the nursing home is perceived as sad and more akin to waiting for death than enjoying life.
- Residents are treated in a manner that would be unacceptable for young children, indicating a lack of humane treatment.
Amenities
Care Services
Photos
Frequently Asked Questions
Where is Complete Care at Heritage?
Complete Care at Heritage is located at 7232 German Hill Road, Baltimore, MD 21222 in Baltimore city, Maryland
What photos are available for Complete Care at Heritage in Baltimore, Maryland?
Complete Care at Heritage on seniors.fyi includes 5 photos including images showing windows, home interior, bedroom, outdoors, landscaping, architecture, dining, daylight, and more.
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