Pleasant Garden II

When it comes to choosing a senior living community for your loved one, finding a place where they feel comfortable and well-cared for is of utmost importance. One family shared their experience with two different homes, highlighting the significant impact that a caring and attentive staff can have on a resident's well-being. The journey began at Glenmoore home, where unfortunately, this person's mother did not have a positive experience. However, after being moved to Pinewood, things took a turn for the better. The newfound connection between their mother and her house manager made all the difference in creating a warm and loving environment. What stood out in particular was the staff's dedication to providing excellent care while keeping family members informed – something this reviewer greatly appreciated. Cleanliness is always crucial in any care setting, and this community excelled in maintaining a high standard of cleanliness. This further contributed to the overall positive impression left by Pinewood. In terms of recommending the community to others, both the friendliness of the staff and the caring environment made this an easy recommendation for anyone seeking suitable accommodations for their parents. It speaks volumes when residents feel supported and surrounded by friends. Delicious ice cream became somewhat of a highlight for one resident at Pinewood – an indulgence she eagerly looked forward to. Such small joys can make a remarkable difference in someone's day-to-day life. COVID-19 is an ongoing concern nowadays, but Pinewood seems to be taking appropriate precautions by testing residents regularly and ensuring their safety through constant monitoring. This level of diligence undoubtedly brings peace of mind to family members who may worry about their loved one's health during these challenging times. Aside from personal care needs like laundry and showering being met diligently, it is worth mentioning that communication with family members seems to be an area requiring improvement. The general manager's absence in reaching out is disappointing but does not overshadow the overall positive experience at Pinewood. It is essential to consider factors such as cost and amenities when choosing a senior living community. Pinewood's approximate monthly cost of $1800 ensures affordability for many families. Furthermore, the presence of accessibility features like a stairclimber and a spacious deck adds to the appeal of this community. Another aspect that carries weight in assessing the quality of care is how the staff interact with residents. It is regrettable to hear that one reviewer perceived unprofessional behavior and bias towards a particular resident. Equal treatment should be given to all residents, regardless of their race or background. Overall, most reviews expressed satisfaction with the care provided by this home health service company. Timely appointments, friendly staff, and positive interactions between caregivers and residents were particularly highlighted. Such positive feedback speaks volumes about the dedication and commitment of this organization to ensuring the well-being and happiness of their clients. In conclusion, Pinewood has shown itself to be a caring and accommodating community where residents can thrive. The personal connection between staff members and residents plays a vital role in creating a warm environment. Maintaining cleanliness, providing delicious treats, regular COVID-19 testing, attentive personal care assistance, accessible amenities, reasonable costs – these are all aspects that contribute to making Pinewood an attractive option for those seeking a comfortable living arrangement for their loved ones. However, it is essential for management to address concerns related to communication and biased treatment to ensure an inclusive and equitable experience for all residents.