The Lodge at Harbour Manor

Harbour Manor & The Lodge has garnered a variety of experiences from families and residents over the past year, showcasing both commendable aspects and significant concerns regarding care and amenities. The facility is praised for its clean environment, friendly atmosphere, and range of services. Many families appreciate the layout of Harbour Manor and The Lodge, which allows for easy movement between buildings due to shared staff, particularly when dealing with transitions in care. This has benefited families like one that noted how their parents made friends quickly, enjoyed the dining options described as tasty and nutritious on the website, and felt well cared for by dedicated nursing and kitchen staff. Several reviewers highlight personal interactions between staff members and residents as a strong point of Harbour Manor. For instance, one family expressed gratitude toward knowledgeable employees who ensured their loved ones were happy and engaged in community activities. Positive comments emphasized that the staff took time to sit down with residents during meal times to ensure they felt cared for while also organizing social gatherings to foster an inclusive community environment. The physical space of Harbour Manor is generally viewed favorably, with rooms typically described as spacious enough for single occupancy—often likened to apartments rather than just bedrooms. Reviewers appreciated features such as large bathrooms, refrigerators, microwaves, and ample storage closets in one-bedroom accommodations known as "cabins." However, some concerns arose about outdated furnishing that impacted overall impressions of aesthetic appeal within the rooms. Conversely, not all experiences have been positive; starkly contrasting reviews illustrate significant neglect issues encountered by some residents. One account describes troubling occurrences where a resident’s oxygen generator was repeatedly turned off despite medical necessity. Instances of missed meals or medications were reported alongside allegations that proper hygiene care was neglected entirely until the last day at the facility. These serious claims underscore critical lapses in essential care practices that left some families feeling frustrated and disappointed. The inconsistency in caregiving further exacerbated discontent among certain families who noted that reliance on temporary staffing agencies meant caregivers often changed frequently – leading to insufficient familiarity with individual patient needs. This lack of continuity may have contributed to feelings of disregard from caregivers towards residents’ well-being. One family's grievances were so severe that they wished only to rate their experience with zero stars if possible. Despite these notable concerns surrounding quality care in specific instances, many families also spoke positively about communal activities designed to keep residents engaged in a fulfilling lifestyle. Activities such as bingo games or festive events drew praise from other reviewers who highlighted successful holidays filled with decorations shared among participating residents. In summary, Harbour Manor & The Lodge presents a complex picture marked by both exceptional service experiences characterized by staff engagement alongside concerning lapses demonstrated through inadequate caregiving practices at various points. While many families report satisfaction with specific elements like room sizes or communal facilities—such as movie rooms or game areas—serious criticisms rooted in neglectful treatment cannot be overlooked when considering overall resident safety and quality of life within this community.