Wickshire Fort Harrison

Wickshire Fort Harrison is a community that has received mixed reviews from residents and their families. While some praise the physical layout of the rooms and the activities offered, others have expressed concerns about staff turnover and issues with billing. One family had a positive experience during their in-person tour, noting that they liked the direct access from the bedroom to the bathroom, which was not a common feature in other communities they visited. However, they were immediately put off by an unpleasant smell upon entering the community, which affected their overall impression. Another family praised the cleanliness and presentation of Wickshire Fort Harrison but mentioned concerns about staff turnover. They also had issues with delayed delivery of promised amenities, such as a microwave for their loved one's apartment. Despite these concerns, they appreciated the community's offerings and its acceptance of Medicaid waivers. Billing problems seem to be a recurring issue at Wickshire Fort Harrison. The community has been short-staffed due to COVID-19, impacting overall quality of care. However, many families commend the friendly nature of the staff members who are still there. On a more positive note, one resident's family expressed satisfaction with their loved one's experience at Wickshire Fort Harrison. They highlighted the strong sense of community and praised both the director and head of management for their friendliness and helpfulness. The resident enjoyed activities such as gardening field trips and frequent restocking of books in the library. There were also reports of concerning incidents at Wickshire Fort Harrison. One family encountered a resident sitting in their car without permission during freezing rain. This raised red flags for them about safety protocols and supervision within the community. Several families commended Wickshire's care for their loved ones who require assistance or have specific needs due to age-related conditions. The staff has been accommodating during transitions into assisted living and provided necessary care such as occupational therapy methods. However, there were negative experiences shared as well. One family felt that communication regarding their blind and hearing-impaired mother's needs could have been better. They appreciated the care provided but had a minor issue with a staff member that was resolved. Another review expressed disappointment in the decline of service and increased prices after the ownership change from Elmcroft to Wickshire. They reported neglect and issues with medication administration, leading them to relocate their loved one. Despite some positive aspects, such as patient and helpful staff members, there have been concerns about turnover, lack of activities, poor food quality, and inconsistent menu offerings. The restricted visitation policies during the pandemic have also affected residents' well-being due to reduced socialization opportunities. In conclusion, Wickshire Fort Harrison has received mixed reviews from residents and families. While some praise the community for its physical layout, activities, and caring staff members, others have had concerns about turnover rates, billing issues, incidents compromising safety measures, decreased socialization opportunities during COVID-19 restrictions, and declining food quality. Potential residents and their families should carefully consider these varying perspectives when evaluating this senior living community.