Rockford Supportive Living Center

Rockford Supportive Living is a senior living community that has received mixed reviews from families and residents. While some individuals have had positive experiences and recommend the facility, others suggest looking elsewhere for a loved one's care. One common theme among the positive reviews is the helpfulness of the staff. Family members appreciate how accommodating and patient the staff members are, especially when dealing with difficult or challenging residents. The dedication to going the extra mile is evident, with both staff and fellow residents offering assistance and support. However, there are also negative reviews that mention difficulties in reaching staff members and lack of communication from medical personnel. One individual even hired an external nurse to care for their loved one due to this lack of communication. Additionally, some families have encountered a rude person in charge of the community, which was unexpected and disappointing. Despite these drawbacks, many reviewers commend the community for its solid living environment. The supportive nature of the staff and residents stands out, as they are quick to help with any needs or concerns. During tours, families appreciate that their questions are answered thoroughly. The activities provided at Rockford Supportive Living are another highlight mentioned by multiple reviewers. They keep residents busy and engaged throughout the day, promoting an active lifestyle. The cleanliness of the grounds is also commended by families. In terms of dining experience, several individuals mention enjoying the food offered at Rockford Supportive Living. The dietary staff is praised for their efficiency and friendliness. Additionally, employees who have worked at Rockford Supportive Living briefly express enjoyment in their positions there. This could indicate a positive work environment within the community. One specific review emphasizes excellent customer service and quality care provided to a resident's aunt. The caring nature of both staff members and management greatly impressed this family member, leading them to highly recommend Rockford Supportive Living. Another reviewer mentions the successful Medicaid process facilitated by Rockford Supportive Living during their brother's move-in process. The staff's assistance with finances and shopping is also appreciated. There are multiple reviews that express satisfaction with the care provided to residents. Happy residents mention feeling well-cared for, enjoying warm meals, and appreciating the friendly administrative staff. The longevity of some residents' stays further demonstrates their contentment with Rockford Supportive Living. However, there are a few negative comments regarding the condition of the facility. Cracked walls, dust, water leaks through ceiling tiles, and cleanliness issues in residents' bathrooms are cited as concerns. In conclusion, Rockford Supportive Living receives a mix of positive and negative reviews from families and residents. While some praise the caring staff members, supportive community atmosphere, engaging activities, good food, and overall quality care, others have expressed frustrations with communication issues and encountered rude individuals within management. It is important for prospective residents and their families to carefully consider these reviews when making decisions about senior living options.