Charter Senior Living Poplar Creek
Charter Senior Living Poplar Creek in Hoffman Estates, IL is a vibrant assisted living community that offers studio apartments for individuals seeking memory care services.
Pricing Information
Monthly Cost: $3,500 - $6,300
| Room Type | Monthly Cost | Area Comparison |
|---|---|---|
| Semi-Private | $3,500 | Cook County: $5,192 Illinois: $5,146 |
| Studio | $5,350 | Cook County: $3,762 Illinois: $4,028 |
| 1 Bedroom | $6,300 | Cook County: $3,256 Illinois: $3,527 |
Charter Senior Living Poplar Creek offers competitive pricing for its residents, particularly when compared to broader costs within Cook County and the state of Illinois. For a semi-private room, the monthly fee is $3,500, significantly lower than the county's average of $5,192 and the state figure of $5,146. However, for a studio apartment, residents can expect to pay $5,350, which exceeds both the county's average of $3,762 and the state average of $4,028. In contrast, the 1-bedroom option at Charter is priced at $6,300 - higher than Cook County's average of $3,256 and Illinois' average of $3,527. Overall, while Charter Senior Living Poplar Creek presents attractive options for semi-private living arrangements in particular, potential residents should carefully consider their needs against these varying costs across different living types.
Types of Care
About Charter Senior Living Poplar Creek
Charter Senior Living Poplar Creek in Hoffman Estates, IL is a vibrant assisted living community that offers studio apartments for individuals seeking memory care services. Our community is dedicated to providing a comfortable and enriching environment for our residents.
We offer various amenities to enhance our residents' quality of life. Our activities on-site ensure that there is always something engaging and enjoyable for everyone. The air-conditioned apartments are designed to provide a cozy and pleasant living space. For relaxation and comfort, we have bath tubs in our units.
We understand the importance of personal grooming, which is why we have a beautician on-site to cater to our residents' styling needs. Cable or satellite TV is available in all apartments for entertainment purposes. We also offer devotional services both on-site and off-site for those seeking spiritual nourishment.
Our community is designed to be accessible for everyone with ground floor units and handicap accessibility features. Indoor common areas provide a welcoming space for socializing, while outdoor common areas allow residents to enjoy fresh air and nature. Wi-Fi/high-speed internet ensures that connectivity is readily available.
Our caring staff provides specialized care services such as diabetic care, high acuity care, incontinence care, and medication management. We prioritize the well-being of our residents by offering tailored assistance with their unique needs.
Dining at Charter Senior Living Poplar Creek is truly exceptional. Our professional chef prepares meals using fresh ingredients while accommodating different dietary preferences such as international cuisine, kosher options, low/no sodium, organic dishes, no sugar meals, vegan, vegetarian choices. Residents can indulge in restaurant-style dining experiences or opt for room service if preferred.
Engaging in activities that stimulate the mind and spirit is vital at our community. We offer Catholic services, cooking classes, devotional activities both on-site and off-site, educational speakers/life-long learning opportunities, Jewish services, Mormon/LDS services, other religious services as well as Protestant services. The presence of a visiting chaplain or priest ensures that all spiritual needs are met.
Charter Senior Living Poplar Creek is conveniently surrounded by amenities and services in the nearby area. There are two cafes, five parks, ten pharmacies, one physicians' office, twenty restaurants, two transportation options, three places of worship, one theater and three hospitals located within easy reach.
At Charter Senior Living Poplar Creek in Hoffman Estates, IL, we strive to create a warm and nurturing environment where our residents can live comfortably while receiving the care they deserve.
Review Summary
Charter Senior Living of Poplar Creek has garnered a mixed bag of reviews, reflecting a range of experiences from families and residents alike. Many individuals have expressed appreciation for the caring and attentive nature of the staff, noting compassion during tours and interactions. Families found comfort in the nurturing environment and were impressed with the cleanliness and maintenance, describing the atmosphere as welcoming and home-like. The quality of meals received positive mentions overall, though accommodating specific dietary restrictions was noted as a challenge by some. While activities are offered, some felt staff could be more active in encouraging participation. Many families reported positive experiences with daytime caregivers providing support. However, negative feedback included issues with nighttime caregivers being less attentive or rough, sparse nursing staff availability, and slow responsiveness to call lights. Communication and management responsiveness issues were also raised, along with complaints about billing errors and the facility's physical appearance being tired-looking with an unengaging atmosphere for some. Despite challenges, newer leadership was praised for being approachable, and weekly family calls were appreciated. Overall impressions varied significantly, particularly regarding staffing levels and the sense of personalized attention in the smaller community size. Despite differing opinions on some aspects, many agreed that daily care staff exhibited genuine kindness.
Pros
- The staff at Charter Senior Living of Poplar Creek is described as incredibly caring, friendly, and supportive, treating residents like their own family.
- Many reviewers noted that the facility is clean and well-maintained, creating a welcoming environment for residents.
- Residents receive personalized care due to the smaller size of the facility, which allows for more individualized attention from the staff.
- A positive atmosphere is highlighted in multiple reviews, with families expressing gratitude for the comfort and support provided during difficult times.
- The dining experience is praised for offering wonderful meals, and staff go above and beyond to ensure residents’ dietary needs are met.
- Families appreciated the availability of physical therapy services within the community, enhancing overall care for their loved ones.
- The executive director and head nurse received commendations for their approachable nature and willingness to address concerns effectively.
- Weekly family calls provide an excellent opportunity for communication between families and staff, fostering a sense of involvement in care decisions.
- Charter Senior Living handles emergencies exceptionally well, demonstrated by their proactive approach during adverse weather conditions.
Cons
- The nighttime caregivers are rough with the resident, leading to concerns about the quality of care during those hours.
- There is a lack of nursing staff availability, as residents reported difficulty finding nurses on multiple visits.
- Communication and responsiveness issues were noted, with some residents feeling that call lights were not answered in a timely manner.
- Management appeared unresponsive and dismissive during interactions, contributing to dissatisfaction with services.
- The facility was described as tired-looking with an unengaging atmosphere for residents.
- There were complaints about billing issues, including overcharging and confusion within the billing system.
- Dietary options did not meet the needs of residents with restrictions, and overall meal choices were viewed unfavorably by some families.
- Several activities were canceled, leading to disappointment among residents regarding engagement opportunities.
- A resident felt that their loved one hated living there due to medication management challenges and lack of essential supplies like towels.
- Overall staffing levels appeared inadequate, leaving some families uncertain about the quality of care provided.
Amenities
Care Services
Photos
Frequently Asked Questions
How much does it cost to live at Charter Senior Living Poplar Creek in Hoffman Estates, IL?
Charter Senior Living Poplar Creek offers competitive pricing for its residents, particularly when compared to broader costs within Cook County and the state of Illinois. For a semi-private room, the monthly fee is $3,500, significantly lower than the county's average of $5,192 and the state figure of $5,146. However, for a studio apartment, residents can expect to pay $5,350, which exceeds both the county's average of $3,762 and the state average of $4,028. In contrast, the 1-bedroom option at Charter is priced at $6,300 - higher than Cook County's average of $3,256 and Illinois' average of $3,527. Overall, while Charter Senior Living Poplar Creek presents attractive options for semi-private living arrangements in particular, potential residents should carefully consider their needs against these varying costs across different living types.
What room types does Charter Senior Living Poplar Creek offer?
Charter Senior Living Poplar Creek offers 1-bedroom apartments and Studio apartments.
Where is Charter Senior Living Poplar Creek?
Charter Senior Living Poplar Creek is located at 2150 W Golf Rd, Hoffman Estates, IL 60169 in Cook County, Illinois
Does Charter Senior Living Poplar Creek provide care for residents with dementia or Alzheimer's disease?
Charter Senior Living Poplar Creek offers specialized medication management that ensures residents receive their prescribed medications accurately and on time, which is crucial for maintaining health and stability in individuals with dementia or Alzheimer's disease. This tailored approach not only helps to mitigate confusion often associated with cognitive decline but also fosters a sense of security among residents and their families. Additionally, incontinence care is thoughtfully integrated into the daily routine, providing dignity and comfort for residents who may struggle with this common issue as their condition progresses. By addressing these practical needs compassionately and effectively, the facility promotes a supportive environment that enhances overall well-being and quality of life for those experiencing memory challenges.
What photos are available for Charter Senior Living Poplar Creek in Hoffman Estates, Illinois?
Charter Senior Living Poplar Creek on seniors.fyi includes 20 photos including images showing floor plan, interior, bedroom, living room, kitchen, decor, bathroom, dining, and more.
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