Grace Assisted Living at State Street

The experiences shared by families and residents at Grace Assisted Living paint a complex picture of the facility, highlighting both commendable aspects and significant shortcomings. At the heart of these reviews lies a clear consensus regarding the quality of direct care provided by many staff members, particularly nursing staff. Many families expressed appreciation for the compassion and dedication demonstrated by caregivers, often noting that their loved ones received attentive and supportive care. However, this positive aspect is frequently marred by concerns about inadequate staffing levels, with numerous reviewers emphasizing that the community operates well below optimal personnel capacity. This staffing issue has led to operational limitations such as the facility locking its doors early in the evening, creating additional frustrations for residents and their family members. Another recurrent theme in these reviews is dissatisfaction with management and administrative practices at Grace Assisted Living. Several families reported experiences with untrained or inexperienced administrative staff who struggled to communicate effectively or resolve issues related to care. The lack of consistent leadership was evident through reports of frequent turnover among registered nurses (RNs) and administrators; some facilities had seen multiple changes within just a few years. This inconsistency has contributed to a sense of instability and disorganization within the community, leading many families to feel unheard when raising concerns about their loved ones' treatment. Despite several nice features of Grace Assisted Living—such as well-maintained rooms, clean facilities, and an overall appealing environment—the food quality was another major point of contention among reviewers. Complaints ranged from insufficient meal options that failed to meet dietary restrictions to poor taste and small portion sizes. In particular, former residents noted that meals often seemed reheated or overcooked beyond palatability. These negative dining experiences have been significant enough that multiple families indicated their loved ones were moving out due in part to unmet nutritional needs. Moreover, several families highlighted problems with communication regarding services rendered versus those promised upon move-in. Residents were often surprised by sudden increases in monthly fees associated with add-on services that were not actually delivered or even discussed adequately during orientation sessions. Many found themselves grappling with rising costs while simultaneously feeling deprived of expected amenities — a situation exacerbated by administrative silence on unresolved billing issues. Additionally, personal interactions between staff members and residents appeared strained under current administration. Former employees reported an absence of genuine engagement from management; instead of fostering camaraderie among tenants through interaction or checking in regularly with residents as done previously, newer administrators tended to remain distant and unapproachable according to resident accounts. Families expressed disappointment over witnessing how a once-welcoming atmosphere quickly devolved into one characterized by indifference toward resident wellbeing.