Clermont Park

Clermont Park has received a mixed bag of reviews from families and residents, showcasing both commendable attributes and significant concerns regarding care quality. Many reviewers noted the friendly and helpful staff at Clermont Park. They found the team willing to address any concerns or issues that arose, which contributed positively to their overall experience. Housekeeping services reportedly met expectations, maintaining a clean environment for residents. The facility offered a variety of meal options, although some reviewers commented that they had not personally tried them. Generally speaking, those who have visited the facility seemed inclined to recommend it for its friendly atmosphere. However, despite these positive comments, several reviews highlighted serious shortcomings in the rehabilitation services provided at Clermont Park. A particular concern was raised by a reviewer whose mother had been dismissed prematurely by an occupational therapist (OTR) who claimed she had reached her maximum level of recovery potential. This individual later moved their mother to another assisted living facility where therapy was described as "miraculous," with dedicated staff making remarkable progress with similar patients. The lack of change in staff at Clermont Park led to skepticism about its commitment to improving rehabilitation outcomes. The pandemic's impact on staffing levels and care quality was another theme in various accounts. Reviewers expressed concerns about inadequate communication during this challenging time coupled with an increased workload on staff members. While communications were generally good, many mentioned that assistance calls through call buttons often went unanswered or took longer than expected due to understaffing issues—a situation particularly alarming considering the needs of vulnerable residents requiring timely support. Despite such notable concerns regarding responsiveness from nursing staff, certain aspects of Clermont Park received praise. Residents appreciated the spaciousness and cleanliness of rooms within the facility—though some spaces were described as dingy or small—and highlighted the presence of amenities like air-conditioning and fans for comfort. Many also pointed out that regular housekeeping services once a week contributed positively to their living environment. Financial transparency emerged as another crucial topic in reviews surrounding dining experiences at Clermont Park. Some reviewers felt caught off guard by policies requiring residents to pay for food separately—including charges for meal delivery services if a resident was unwell—all while they noted there were limited dining allowances available based on different living arrangements within the community. Nevertheless, those who sampled meals indicated satisfaction with food quality when provided. While many praised individual caregivers who demonstrated compassion and dedication toward resident wellness—particularly mentioning certain nurses—they expressed disappointment concerning overall management practices related to medication administration and tracking changes in resident care plans. With instances reported of delays in updating patient files leading to missed medications or unmet healthcare needs, it is clear that management structures are under scrutiny amid claims about poor-willed responses from administrative staff regarding resident queries. Ultimately, all experiences shared indicate an urgent need for improvements in staffing levels along with better training across departments—especially in direct patient care areas—to ensure all residents receive consistent attention tailored specifically towards their unique needs without additional stress on overwhelmed employees juggling multiple responsibilities simultaneously during peak hours.