Ramona Senior Lodge Assisted Living

In the journey of caring for elderly loved ones, finding the right facility can be one of the most challenging and emotionally charged decisions families face. For Lynn E. Ferguson, this pivotal choice involved placing his 93-year-old mother in the capable hands of Serena Nelson, the owner, and Robin Ziegler, the Director of Operations at a care facility. From the very beginning, both women made a profound impact on Lynn and his family. They quickly became more than just caregivers; they transformed into an integral part of their lives, embodying a familial bond that provided comfort during a difficult time. Lynn describes Serena and Robin as "angels," highlighting their thoughtfulness and genuine care—qualities he had never encountered before in any other setting. It is not merely their titles or roles within the care facility that set them apart; it is their compassionate approach to caregiving that truly resonates with those who entrust their loved ones to them. The positive sentiments extend to the entire staff at this facility, a group of highly trained professionals who exhibit a level of dedication and warmth that eases families' anxieties about leaving their loved one in someone else's care. Feeling at ease is paramount when transitioning an elderly family member into assisted living or specialized care. Lynn recalls how he experienced no reservations whatsoever when leaving his mother in this facility—an incredible testament to how well-trained and attentive the staff are under Serena's and Robin's leadership. This peace of mind allowed Lynn's family to focus on spending quality time with his mother rather than worrying about her wellbeing—a rare gift in such circumstances. One appealing feature of this particular facility is its "open door" policy, which encourages families to visit anytime they wish without fear or hesitation. This transparency reflects an admirable commitment from management that reassures families they have nothing to hide. In an industry where skepticism often looms large due to reports of neglect or insufficient care, such policies go a long way toward building trust between employees and families alike. The outgoing nature of both staff members and caregivers fosters a welcoming environment where residents feel comfortable and valued. As Lynn’s family navigated his mother's advanced dementia diagnosis, it was comforting for them to know that her needs were met by individuals who were not only professionally skilled but also genuinely compassionate towards residents’ emotional states. Each interaction among staff members radiated positivity, establishing a supportive community atmosphere within the facility. Sadly, Lynn’s mother passed away on March 9th, 2015—a sorrowful event undoubtedly magnified by her advanced age but made more bearable through the loving support provided by Serena, Robin, and their team during such a challenging period. The assistance they offered was invaluable as Lynn’s family came to terms with their loss; it added yet another layer to what has already been established as an extraordinary caregiving experience filled with respect, understanding, and compassion. Reflecting upon these experiences leaves an indelible mark on those who received them; Lynn mentions he will always be indebted to Serena Nelson and Robin Ziegler for everything they did for him and his family during such trying times. Their heartfelt approach to caregiving stands as an exemplary model in elder care—a guiding principle rooted deeply in love for those they serve as well as respect for families navigating some of life’s most challenging moments together.